RESERVATIONS

The Spa at Griffin Gate is open to the public. Appointments are required for all services.

To ensure your preferred appointment time, we recommend booking at least a week in advance. A credit card is required to guarantee the reservation. Services are subject to availability, and pricing may vary during peak times.

ARRIVAL

Plan to check in at least 15 minutes prior to your appointment. Service time will not be extended for late arrivals and the full price of the service will be charged. We strongly recommend leaving valuables at home. The Spa at Griffin Gate is not responsible for lost of stolen items.

SPA REQUIREMENTS

Spa access is reserved only for guests receiving treatments. We welcome guests 13 years of age and older, however, a parental chaperone and a signed release form are required for those under 18. We ask that you turn off or silence cellphones while you’re here. Please step outside the spa if you must make or receive a call. Pre-treatment guest intake forms are required.

CANCELLATION POLICY

A 24 hour notice is required for cancellations or changes to all appointments. Cancellations with insufficient notice may be subject to charges up to the full price of the service. All no-shows will be charged full service price.

GRATUITIES

For your convenience, a 22% service charge is automatically added to each spa service, which includes a 15% gratuity for your provider. Additional gratuities are at your discretion.

PAYMENT METHODS

We gladly accept all major credit cards, Marriott gift cards, SpaFinder gift cards, spa gift certificates, and room charges. Cash and checks are not accepted.

ALCOHOL POLICY

For safety and well-being of our guests, we strongly advise against consuming alcohol before or after spa services. We do not serve alcoholic beverages in the spa. Guests who arrive intoxicated may have their appointments cancelled or rescheduled and may be subject to late cancellation fees.

AMENITIES

While you’re here, enjoy all of the luxurious amenities available exclusively to our spa guests!

• Co-ed relaxation room with a complimentary tea bar, spring water, and snacks

• Private men’s and women’s lounges with showers, steam rooms, and dressing areas

• Robes, slippers, and toiletries are provided

• Outside food and beverages are not allowed inside the spa

SPA BOUTIQUE

Enjoy some retail therapy in our boutique, with or without a spa appointment!